Ordering Process

Placing an Order

Orders can only be placed online at www.blacklotus9.com.  All orders must include both a Billing and Shipping address within the 50 United States.

Once an order is placed, you will receive several emails including an Order Confirmation and Shipping Confirmation.  We strongly advise you to save all emails for your records.

Payment

Black Lotus is proud to offer PayPal as our primary form of payment.  PayPal requires verified Billing and Shipping addresses, and due to this, we reserve the right to cancel any order that may not meet PayPal specific requirements.

Contact from Black Lotus

We will only contact you regarding an order that was placed (this includes Order and Shipping Confirmation emails, as well as any questions or problems for a particular order).

Canceling Orders and Processing Problems

If you need to cancel your order, please contact us immediately by email.  When contacting us, make sure to include your order number and contact information (i.e. email).  Orders are processed within 24-48 business hours after they are placed.  Once an order is shipped, it can not be canceled.  

Orders may also be canceled due to unforeseen problems.  This includes, but is not limited to, products are no longer available, PayPal problems (shipping address, processing problems, etc.), as well as duplicate orders.

If you have not received an order or shipping confirmation within 24-48 business hours, please contact us, as there may have been a problem with your order.  Again, due to PayPal policy, we reserve the right to cancel any order that may not meet PayPal specific requirements.

Shipping Rates & Times

All orders placed will be shipped through the United States Postal Service (USPS) and we will only ship to addresses within the 50 United States.  Shoes will be shipped Priority Mail, while smaller items may be shipped First Class. Shipping rates and times are as follows:

Shipping rates:
$5.00 for the first item, and $5.00 for each additional item

Shipping times:
USPS Priority Mail
3-5 business days after the order has been shipped
USPS First Class Mail
3-9 business days after the order has been shipped